After moaning on Dorothy-L and here about the fact that “used” copies of my book have appeared on Amazon before the book has even been released, I received some interesting responses from authors and experts. It seems I have touched a raw nerve.
Another author friend was also wondering how it is that his book is now offered on Kindle. To help other authors who may Google these questions, or who are struggling with Amazon issues, here are the collected replies. (I deleted the authors’ names since they did not give me permission to use their names.) There are quite a few theories on how this happens and no clear answers, because Amazon is as impenetrable as its Brazilian namesake.
Don’t Worry
"Don't be too concerned over the used books. There are only four listed right now, and one is for pre order. This is a common practice and there is nothing you can do, nor should you worry about it. Truthfully it give potential readers another option to buy your book, and if it means getting more readers, it's a good thing. It's a safe bet that at least 10% of the copies of your book will end up used somewhere. Don't worry about lost sales, it will drive you crazy and really doesn't mean anything. Especially with a first book what you want are readers. Lots of readers. The more readers you have, the more future book sales you will have. Careers are not made on sales of one book, they are a long term and always growing."
You’re Not Alone
"I just noticed the same thing. My new book is only in hardback and Kindle at the moment, yet there are "used" paperback versions for sale. I am wondering if these "used" copies are actually ARCS sent by the publisher to reviewers who then sell them?"
Me Too
"It appears you and I have the same gripe regarding Amazon. They have book dealers listed selling new and used copies of [my newest book], which isn't supposed to be out until May 5. I've e-mailed the individual dealers but have yet to hear back. Amazon has also, apparently, started shipping my book. I ordered five copies of it back in September, and I just received an e-mail saying my order has shipped."
Discounted
"They're not used books, they're discounted books. Some booksellers set themselves up to order new books, sell them at a discount, and make their money on the shipping charges. I don't get it but it happens all the time. And it has no impact on an author's sales since it's just another form of new-book sales. There are, of course, actual used copies of out of print books being sold on Amazon, but when it's a new title or a not yet released title, the "used" books are really just discounted books."
Dirt Cheap
"Yet another dirty deal for the author is what it looks like from where I sit. Your own publisher selling you out. What you get out of the deal is nothing. When I do work for people in my editing biz they get what they paid for and I don't do dishonest thing although my motto is Dirty Deeds Done Dirt Cheap."
Various Possiblities
"It is possible they're advertising books they expect to have but don't have their hands on. It's also possible these are publisher ARCs--which say Not for Sale all over them, of course--or possibly book club editions. Some of the publisher book club members get their copies well in advance of store on-sale dates, and those show up used before the new copies are available. Unfortunately these sales are all too common.
"The good news is that these copies are usually limited in number, and not likely to affect your royalties to any extent."
Expect Anything from Amazon
"Ah, Amazon. I just received a one star review on my last book. Why? Because the reviewer ordered it used and hasn't received it after 5 weeks. Um ... and exactly what does this have to do with reviewing the book? And why take it out on me? I asked Amazon to remove this as inappropriate, but of course it's still there. Expect anything and everything from Amazon.
"As for Kindle, my publisher has the digital rights and they contract for Kindle. Yes, the author gets royalties for Kindle downloads. Let's hope Amazon is honest about that!"
Lower Margin
"I looked at the Amazon site. All the sellers listed are selling new copies of your books which would mean they bought them from the distributor, or from other bookstores going out of business, and are selling them through Amazon at a lower margin than is Amazon."
Rather Odd
"I post revews to Amazon. As a reviewer I get books prior to the release date. Often when I have written a review I have to diarise to post the review to Amazon,as if the book has not been officially relased I have found that there is no option on Amazon to post a review of a book. However, I too have noticed that even though I cannot post a review, there are used books of that title offered for sale. I have always found that rather odd!"
Pre-release books Sold by the Unscrupulous
"No doubt these are ARCs sent out by the publisher, which were subsequently dumped by the recipients into the murky waters of the Used Book Sales world. Happens all the time, sadly enough. That's why when I publish a book, I always make the ARC as ugly and/or drab as possible, as well as neglecting to put the real ISBN on it. No self-respecting bookseller would want to sell it that way, and the lack of an ISBN means it can't very well tie into the real listing on Amazon."
Invisible books
"The used bookstores working with Amazon post these "invisible" books much as preorders are done for "invisible" books not yet published (imagine how many numbers of these exist for Stephen King on a book he has not yet pubbed). It's part of the sideshow and you should not let it get to you. Grin and bear it.
"Amazon is not author friendly or flexible in any area concerning you or me--authors or publlishers for that matter. I have a publisher friend who is pulling his hair out right now over them. As for reviews on a book on Amazon, again, you can't do a damn thing about them or get anything removed. Even one that is obviously vindictive and phony.
"As for your friend with the Kindle question. Amazon has to contract with the publisher of said book. My publisher at HarperCollins sent a separate contract to sign on for going Kindle. Your friend ought to go direct to his publisher (and if he is self-pubbed, maybe he can sue the bastards). But if he has published say with Dell or Five Star, then his argument is with his publisher who must have cut a deal with Kindle/Amazon -- Amazon is owner of Kindle."
AUTHOR PROBLEMS WITH AMAZON? OH HE** YES!
"I have been going round and round with Amazon FOR MONTHS, on several different issues. One of the latest was when they had the cover art of my book set up with the "Search Inside" feature, which neither the publisher or I authorized, and when you clicked on it, something else entirely was displayed!
"You see, there are really TWO Amazon's these days. The one located in Seattle that's filled with attorneys and management who are worried about being=sued (and rightly so), and the "other" Amazon which is in Bombay...or as t hey now call it, Mumbai, INDIA. Amazon has to be absolutely the BEST/WORST example of a company who has used outsourcing to the detriment of their business. Only they are either too stupid or too arrogant or both to realize it.
"When you get these "answers" back from Amazon that really don't say or resolve anything, check the electronic signature at the very bottom of the email. I think the last one I got, on Monday, was from someone named "Preethi." Preethi? Not John, or Steve, or Michael. Preethi.
"Amazon should not be selling advanced copies of your book from cut rate online booksellers and they definitely should NOT have your book as a Kindle title! Only your publisher is supposed to be able to authorize and set this up and any payments from sales of Kindle titles go directly to the publisher's bank account via electronic deposit.
"The simple fact of the matter is that Amazon lies...a lot. If they are conducting some sort of practice on your book's listing site which is injurious, or potentially injurious to the commerce...the sales or potential sales of your book...your publisher needs to first notify them, and then if the issue isn't resolved, threaten legal action. THIS, they seem to understand quite clearly....
"Oh, and if your book is listed on Barnes and Noble and you have any issues or questions? Be prepared for a completely different experience from these folks. Barnes and Noble is GREAT to work with! They are very responsive, very "one on one" in their delivery of customer services to authors and publishers, and when they say they are going to do something, they do it, and quickly. They make Amazon and their claim as being the world's most "Customer Centric" company look like a bunch of pikers."
My Dark Theory!
"I think there's a few things going on here, most of them bad for the author. Specifically! Not infrequently, they'll offer a used novel for a penny, and charge $3.99 for shipping charges that will cost them perhaps $1.50. And why buy a new book for, whatever, $7.99, plus $3.99 shipping, if the used one is going to cost you $4? I think that the advantage of this to Amazon (which, I believe, gets a percentage of the selling price) is that it depreciates the value of a printed book; by contrast, an ebook can only be sold once, and read exclusively by the ebook buyer (unless she or he lends her ebook reader, which, since serious readers usually have a constant stream of ebooks going) seems unlikely.
"This model basically cuts short the period of revenue from a given novel kills off the "long tail" model of printed book merchandising, and kills off the "long tail" model of printed book merchandising (I think novels are probably different from, say, coffee table books), and in the process makes publishing an eBook seem more attractive.
"I know that'll seem a bit delusional, but I think it's pretty clear that Amazon has set its sights on monopolizing the future of publishing, and are moving aggressively to cut the competition off at the knee. In the short run (myself included - I'm a very very VERY happy Kindle 2 owner), the reader will do well (myself included - I'm a very very VERY happy Kindle 2 owner), but this will cause tremendous suffering in publishing houses, and they'll wring their hands as they pass the pain on to writers. I absolutely think that the future of reading is inevitably digital - it'll be interesting to see how it all plays out!"
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